Poor service

<p>Good day.</p> <p> </p> <p><br />I registered a claim with ial direct three days and i was told the claim will be forwaded to the manager for approval and i will get a quotation from the suppliers by the end of the day or the following day in the morning, i got no feedback untill i had to call back the following day, i called again today, and i found out that the claim has not been forwaded to the manager and i need a phone because i do not have one at the moment. i do not get feedback, i have to call for feedback, i call and leave messages but still i get no feedback besides this morning</p>