Poor Service!

Poor Poor Service!!

I have been with Dial Direct for the past 3 years. My premium was set to increase to R954.44 from R820.83, from the end of October 2022. As i have been doing for the past 2 years, i wrote to Dial Direct requesting a review of the premium. As a "valued and loyal customer and due to my profile with Dial Direct", my premium was decreased to R829.70 which, is R9.70 more than what i have been paying for the past three years! I then obtained quotes from other insurers who quoted me much less than Dial Direct did and the excess was also cheaper. I wrote to Dial Direct acknowledging that various factors have to be taken into consideration when insuring a vehicle however, I inquired as to how so many other insurers provided me with lower premiums yet my insurer (who i have been claim free with for the past 3 years) cannot provide me with a better premium. A few days later i receive an entirely new quote from Dial Direct in the sum of R825.18!

Firstly, I am an existing client and they provide me with a quote as if I am a new customer wanting to join. Secondly, the premium of the new quote is R4.00 less that what they had reduced my annual premium to (R829.70). How is this possible? I wrote once again to Dial Direct querying this and to date have not received the courtesy of a response!!

I decided to secure an alternate insurer and called Dial Direct to cancel my policy today (17.10.2022). I dealt with a guy by the name of Daryl. I explained why i was cancelling my policy, and after acknowledging that they were wrong, he had the audacity to repeatedly tell me that i was leaving Dial Direct for R28 less than what i was paying with them! I certainly did not appreciate his condescending tone. Perhaps if they employed competent people to deal with queries and respond to emails timeously, i would not have cancelled my policy. It's the principle at the end of the day. If this is how a "valued and loyal customer" gets treated, then I am glad i am no longer going to be insured with Dial Direct.