Poor service

<p>My car was in an accident and I have claimed with Dali direct policy number ********** 24 it's has almost been a month and no pay out. Every time I call there's a new story. The car was picked up from the panelbeater on Monday 6 June on 10 June I phoned to follow up they only than confirmed whether the car was at the auction house and told me that the car is gonna be put in stock on Friday than payment would be made. On Sa****ay we followed up via e-mail and the response is that they are waiting for the bank. The settlement that they asked expired now it becomes my problem because they don't follow up. In the mean time my life is standing still and now I must pay the bank for dialdirect mistake. They have until Monday 20 June 12h00 to pay my money or I will take further steps. Who's gonna fix the charges from the bank.</p>