poor service

I was involved in an accident beginning o this month and it has been a very tedious processes for me, Dial direct towed the vehicle and supp**** me with a rental for 30 days > I have been calling the asking for feedback and no one would give me the right answer regarding my claim and my vehicle. Last week after expressing my frustrations they finally approved my claim and told me that my vehicle has been taken Tekton Auto body repairs. (https://www.tektonautobody.co.za/)

They sent me a mail with contact details to follow up on the progress, at the Wynberg branch.

I've contacted then numerous times trying to find out when the vehicle will be done since I have a car hire and its only valid for 30 Days and I was told that my vehicle hasn’t arrived and they don’t know when it will be getting to their workshop , I then direct direct only to tell me that it will be towed today .

Then I tried to contact dial direct to try and figure what the agreement with tekton is. And what will happen now the time is almost up and I have to return the car next week. Dial direct told me that they would not be renewing my car hire and I am basically on my own and I have to make other alternatives . I understand that the hire is for 30 days but what happens if dial direct delay with their process. who’s fault is this Please clarify thus

This urgently needs to be resolved.