Poor service

In the middle of September I got a message from the pre-owned car warranties department stating that they did not deduct my premium for the month of August and will be doing so on the 21st of September. I then sent an email to the Dial Direct email address stating that they should rather double deduct my account on the 27th as I don’t have money for the premium on the 21st, regardless my account was debited on the 21st and it bounced. I called through and the lady stated that I might have called the dial direct call centre for insurance and not the warranties side hence why they did not receive the request. I understood and informed her to double deduct my account on the 27th. Today I called through asking if whether disc pads were covered on the policy and I got the information that my account has been put on hold due to an unpaid premium for the month of August. How is it that you guys can debit my account for September and not for August and still no one bothers to contact me? How can my account still be active and for you guys to be able to deduct for the folllowing month while the premium for the month before has not been received and still with no communication from you guys? I’m really disappointed at this type of service I’m getting from you.