DL
Deresheni L
1 reviews | Active since Aug 2016
06 Apr 2022, 11:42
Poor Service
I reported a claim to dial direct on the 30/03 /2022, firstly after wasting so much of airtime I was told that a claim has to be put through their app so the consultant couldn't assist.. So I lodged a claim on the 30th via the app... Today is the 6th April and I have not received any feedback from dial direct... I called yesterday and couldn't get any positive feedback... My question is dial direct how long does it take for u to communicate with your clients.. My advisor on the claim is Arusha Chetty... She only attempted to call me once at 6pm which is outside business times... One call is not acceptable and I even called the claims department yesterday and till now there's no feedback.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
06 Apr 2022, 12:24Good day Mrs D Lucken,
We like to apologize for the service received from us.
Please note that the matter has been escalated and someone will be in contact with you.
Regards
Dialdirect Team
We like to apologize for the service received from us.
Please note that the matter has been escalated and someone will be in contact with you.
Regards
Dialdirect Team
Dialdirect's reply06 Apr 2022, 12:24
Official
Good day Mrs D Lucken,
We like to apologize for the service received from us.
Please note that the matter has been escalated and someone will be in contact with you.
Regards
Dialdirect Team
We like to apologize for the service received from us.
Please note that the matter has been escalated and someone will be in contact with you.
Regards
Dialdirect Team
DL
I have never experienced such poor service from an insurer before.
From the moment i lodged the claim there has be delays. The contact centre refused to assist and demanded I register the claim online. And since then all has been down hill and i have recieved no joy.
My claim was allocated to Arusha who to date has not contacted me.
I have recieved a call from Calvin to confirm the finalization however I am not happy.
Calvin makes harsh statements which is very offensive. He has no way of speaking or even attempt to reach a resolution.
The claim has been settled based on the insurance rates.
I request that this claim be settled based on the retail value and I should not be prejudiced for a lower value just because you get a discount from your service provider.
I do not pay my premiums to you in vouchers and I will not be limited to the stores I wish to shop at.
Should you not assist me I will proceed with an escalation to the ombudsman as you are not treating me fairly.
Please urgently respond.
Deresheni L's updateReviewer Update
07 Apr 2022, 16:36I have never experienced such poor service from an insurer before.
From the moment i lodged the claim there has be delays. The contact centre refused to assist and demanded I register the claim online. And since then all has been down hill and i have recieved no joy.
My claim was allocated to Arusha who to date has not contacted me.
I have recieved a call from Calvin to confirm the finalization however I am not happy.
Calvin makes harsh statements which is very offensive. He has no way of speaking or even attempt to reach a resolution.
The claim has been settled based on the insurance rates.
I request that this claim be settled based on the retail value and I should not be prejudiced for a lower value just because you get a discount from your service provider.
I do not pay my premiums to you in vouchers and I will not be limited to the stores I wish to shop at.
Should you not assist me I will proceed with an escalation to the ombudsman as you are not treating me fairly.
Please urgently respond.
DL
Deresheni L's update07 Apr 2022, 16:36
Reviewer Update
I have never experienced such poor service from an insurer before.
From the moment i lodged the claim there has be delays. The contact centre refused to assist and demanded I register the claim online. And since then all has been down hill and i have recieved no joy.
My claim was allocated to Arusha who to date has not contacted me.
I have recieved a call from Calvin to confirm the finalization however I am not happy.
Calvin makes harsh statements which is very offensive. He has no way of speaking or even attempt to reach a resolution.
The claim has been settled based on the insurance rates.
I request that this claim be settled based on the retail value and I should not be prejudiced for a lower value just because you get a discount from your service provider.
I do not pay my premiums to you in vouchers and I will not be limited to the stores I wish to shop at.
Should you not assist me I will proceed with an escalation to the ombudsman as you are not treating me fairly.
Please urgently respond.
Dialdirect's replyOfficial
07 Apr 2022, 16:52Good day Mrs D Lucken,
We like to apologize for the service received from us.
Please be advised that your matter has been escalated and someone will contact you back.
Regards
Dialdirect Team
We like to apologize for the service received from us.
Please be advised that your matter has been escalated and someone will contact you back.
Regards
Dialdirect Team
Dialdirect's reply07 Apr 2022, 16:52
Official
Good day Mrs D Lucken,
We like to apologize for the service received from us.
Please be advised that your matter has been escalated and someone will contact you back.
Regards
Dialdirect Team
We like to apologize for the service received from us.
Please be advised that your matter has been escalated and someone will contact you back.
Regards
Dialdirect Team