Poor Service

10 Jan 2020 I bought a new car. Dialdirect quoted me R879.65 which I accepted. R137.71 was deducted from my bank account to make up the difference of the new premium. 24 Jan 2020 R879.65 was dedicated from my bank account for Feb cover. 30 Jan 2020 I received the name change Cartrack certificate and emailed it to Dialdirect as well as attached it on the app. 12 Feb R153.01 Dialdirect tried to deduct R153.01 from my account. I then spoke to Dialdirect the following day regarding this deduction and I was told that I did not submit the Cartrack certificate. Agter some searching the Dialdirect person found the email I send on 30 Jan 2020. Apparently all was now well and premium will go back to R879.65. I requested this on email but never received. 19 Feb 2020 I received an email and sms that I was behind on my payment.. I spoke to Dialdirect again on 20 Feb 2020 and was told that the premium was never changed back and that there is an IT related problem. I would have been phoned back within 72 hours but was not even after I stressed my concern that 25 Feb is the following week and it needs to be sorted by then as my debit order will go off. I am really not happy with Dialdirect poor service. No one seems to know what they are doing and no one seems to be able to fix internal issues. I need this to be sorted urgently and if Dialdirect is not able to sort out the issues I need to please be informed so that I can find another provider.