poor service

I called claims and logged a claim for possible damage to dstv dish either by heavy winds or load shedding etc etc, I received an email and sms confirming my telephonic claim with claim number ! After 4 hours I called in to ask why has the service provider did not call to make appointment to ACCESS the damaged I was told then that I am not covered for such damage!<br> <br> I arranged an private technician to acess my problem ,<br> He gladly came and assessed !<br> <br> I had a call from HANNETJIE JOUBERT who confirmed again that my claim is not valid based on the FACTS I gave !<br> How can a claim be assesed by what I said as I am not a qualified technician, I am the customer in this regard.<br> In my opinion I find dial direct did not carry out their service as they did not send out a technician firstly to access the situation and then decide if claim is valid or not ! <br> <br> Please don't rip people off !<br>