RR
Raksha R
1 reviews | Active since Jul 2011
16 Jul 2015, 09:50
POOR SERVICE
Good Day<br> <br> I was sold a Value Added Product on my policy. The incorrect information was provided and I have now disputed the fact. The sales call was to be pulled and feedback provided. Since then nothing has happened, <br> I have tried calling the call centre but my call gets transferred from one consultant to another and the call disconnects while being put on hold. <br> <br> Can someone please assist? With service like this, Dial Direct is not the kind of company I would like to be insured by.<br> <br> Regards <br> Raksha
Helpful (0)
Replies (1)0
Replies (1)
Dialdirect's replyOfficial
16 Jul 2015, 10:08Hello Raksha2,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We understand that the excess payable is currently being disputed, as soon as the sales call has been retrieved we will be in contact with you.
We assure you that the matter is being prioritised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We understand that the excess payable is currently being disputed, as soon as the sales call has been retrieved we will be in contact with you.
We assure you that the matter is being prioritised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply16 Jul 2015, 10:08
Official
Hello Raksha2,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We understand that the excess payable is currently being disputed, as soon as the sales call has been retrieved we will be in contact with you.
We assure you that the matter is being prioritised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We understand that the excess payable is currently being disputed, as soon as the sales call has been retrieved we will be in contact with you.
We assure you that the matter is being prioritised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Dialdirect Team
Best regards,