MM
Muzi M
1 reviews | Active since Oct 2019
28 Oct 2019, 10:24
Poor repair invoice
I was involved in an accident on the 13th of August still today I don't have a vehicle to use still waiting for my Insurance to resolve the repairs on my vehicle
When collecting the vehicle and inspecting the repairs it was found poor and substandard. By confronting the manager with the above he never bothered to apologies and didn't offer to fix the poor workmanship and no one has offered me courtesy vehicle for the time until today my car has been sitting at my place.
I did informed dial direct which I was informed him that this will be sorted until today nothing has happened. I made contact today with Dial direct which I was told the manager would call me back still no one has made contact with me.
It's been 3 months without the car and I've been treated unfairly by my own insurance which I trusted that they will put back me back to the same situation prior to the accident which clearly they didn't. I've lost trust in Dial Direct which I will take this matter further.
My claim number:***
Helpful (0)
Replies (8)0
Replies (8)
Dialdirect's replyOfficial
28 Oct 2019, 10:44Hi Muzi,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply28 Oct 2019, 10:44
Official
Hi Muzi,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's replyOfficial
05 Nov 2019, 10:22Hi Muzi
We confirm that contact has been made with you and our Assessing Team is overseeing your concerns until same has been resolved.
Please accept our sincere apologies for the frustration caused.
Kind Regards
The Dialdirect Team
We confirm that contact has been made with you and our Assessing Team is overseeing your concerns until same has been resolved.
Please accept our sincere apologies for the frustration caused.
Kind Regards
The Dialdirect Team
Best regards,
Dialdirect's reply05 Nov 2019, 10:22
Official
Hi Muzi
We confirm that contact has been made with you and our Assessing Team is overseeing your concerns until same has been resolved.
Please accept our sincere apologies for the frustration caused.
Kind Regards
The Dialdirect Team
We confirm that contact has been made with you and our Assessing Team is overseeing your concerns until same has been resolved.
Please accept our sincere apologies for the frustration caused.
Kind Regards
The Dialdirect Team
Best regards,
MM
Muzi M's updateReviewer Update
18 Nov 2019, 11:41I was told to go and collect my vehicle today when I arrived there my vehicle is still in the same poor condition of the the repairs. I have not been treated fairly by own Insurance and I will now lodge a complaint with the Ombudsman and I will also send an email to the CEO with the photos of the vehicle as I've had it with the false promises.
MM
Muzi M's update18 Nov 2019, 11:41
Reviewer Update
I was told to go and collect my vehicle today when I arrived there my vehicle is still in the same poor condition of the the repairs. I have not been treated fairly by own Insurance and I will now lodge a complaint with the Ombudsman and I will also send an email to the CEO with the photos of the vehicle as I've had it with the false promises.
Dialdirect's replyOfficial
18 Nov 2019, 12:03Hello Muzi,
We've checked our records and note that our Assessing Manager is meeting with you at 3 pm today to address your concerns.
Kind Regards,
The Dialdirect Team
We've checked our records and note that our Assessing Manager is meeting with you at 3 pm today to address your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply18 Nov 2019, 12:03
Official
Hello Muzi,
We've checked our records and note that our Assessing Manager is meeting with you at 3 pm today to address your concerns.
Kind Regards,
The Dialdirect Team
We've checked our records and note that our Assessing Manager is meeting with you at 3 pm today to address your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
MM
Muzi M's updateReviewer Update
17 Feb 2020, 09:53The repairs done on my vehicle are still poor your assessors even agreed when showed him last week.No one has made contact with him or arrange to collect the vehicle.I will now lodge a complaint with Ombudsman.I will make sure every client knows how was I treated by my own insurance
MM
Muzi M's update17 Feb 2020, 09:53
Reviewer Update
The repairs done on my vehicle are still poor your assessors even agreed when showed him last week.No one has made contact with him or arrange to collect the vehicle.I will now lodge a complaint with Ombudsman.I will make sure every client knows how was I treated by my own insurance
Dialdirect's replyOfficial
17 Feb 2020, 10:14Hello Muzi,
Our team will contact you to discuss this.
Kind Regards,
The Dialdirect Team
Our team will contact you to discuss this.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply17 Feb 2020, 10:14
Official
Hello Muzi,
Our team will contact you to discuss this.
Kind Regards,
The Dialdirect Team
Our team will contact you to discuss this.
Kind Regards,
The Dialdirect Team
Best regards,
MM
Muzi M's updateReviewer Update
02 Mar 2020, 12:52I really can't deal with this anymore yesterday I got a traffic fine because of the car disc has expired on the rental vehicle and this morning I got a call that they are coming to collect the vehicle.My car that was involved in the accident it's still not yet fixed which I use it for work my work purposes.You have really put me through alot and my family the stress that has cause in me.
MM
Muzi M's update02 Mar 2020, 12:52
Reviewer Update
I really can't deal with this anymore yesterday I got a traffic fine because of the car disc has expired on the rental vehicle and this morning I got a call that they are coming to collect the vehicle.My car that was involved in the accident it's still not yet fixed which I use it for work my work purposes.You have really put me through alot and my family the stress that has cause in me.
MM
Muzi M's updateReviewer Update
06 Mar 2020, 13:32My car was dropped off there's cracks on the paint,fender not properly fitted,the car still in poor conditions .I'm being treated like this because I'M "Black" .I lodge my complaint on the 28th of October for the accident that took place on the 13th of August.
MM
Muzi M's update06 Mar 2020, 13:32
Reviewer Update
My car was dropped off there's cracks on the paint,fender not properly fitted,the car still in poor conditions .I'm being treated like this because I'M "Black" .I lodge my complaint on the 28th of October for the accident that took place on the 13th of August.