Poor performance

Item: Dialdirect
Rating: 1
Author: Mariska B

A week ago I wrote a review on unsatisfactory service regarding a claim, Dialdirect was fast to respond to the review and indicated they will take action. Its been 7 days and I'm still waiting for some action or even a representative from the claims department to contact me. I will not recommend this company to anybody.

Helpful (0)

Replies (3)

Dialdirect's replyOfficial

06 Jul 2022, 10:21

Hello Mariska de Beer,

Thanks for sharing your concern with us regarding your claim. We are extremely sorry for the inconvenience and we are disappointed to read about your service experience. We would like to inform you that the matter has been escalated.

Kind Regards,
Dialdirect Insurance

Best regards,

Dialdirect's reply06 Jul 2022, 10:21

Official

Best regards,

Mariska B's updateReviewer Update

06 Jul 2022, 10:24

Hallo - this is also the reply I got from you a week ago, nothing happened. I would appreciate some concrete action and not just an email.

Mariska B's update06 Jul 2022, 10:24

Reviewer Update

Hallo - this is also the reply I got from you a week ago, nothing happened. I would appreciate some concrete action and not just an email.

Dialdirect's replyOfficial

06 Jul 2022, 17:24

Hello Mariska,

We do apologize for the late response however, we have noticed that our claims team was able to assist you further.

Regards,
Dialdirect Team

Best regards,

Dialdirect's reply06 Jul 2022, 17:24

Official

Hello Mariska,

We do apologize for the late response however, we have noticed that our claims team was able to assist you further.

Regards,
Dialdirect Team

Best regards,