Poor or no service from Dial Direct

This is a complaint I sent to the complaints department on the 12th March to date have not received any feedback.

"I had been in an accident and submitted a claim, my claim was approved and i went to collect my car at Clubman Pannel beaters in Johannesburg. I arrived for my car collection. At my arrival I noticed that the mud guard they put in wasn't fitted correctly and that there were missing *****s on the mud guard. I spoke to the manager/ owner and he told his guys will sort out the problem. They than found a mudgard laying on the floor and fitted it on, I couldn't tell whether it's new or not but it was not taken out any packaging. I then waited for them to finish fitting it in for about 45 min and told them I'd rather leave with the job well done than half done. I then made a payment and left. The following day when I went to work I noticed that the new head light they replaced was sweating and I called the manager but could not get a hold of him.

I called the second day and told him the problem and that the guys that fitted the light left an extra park light inside the head lamp and didn't remove the old one. He told me to bring back the car and they'll check if the light is leaking and take out the old park light that that fell inside and was not removed. I went to them the following day and they removed the park light that fell in the head light and checked out to see why is the head light was sweating. They found nothing and said if I experience any feather problems I should come back and they'll replace the light, I told them I'm not going to keep coming back every time I experience problems. Last week I started hearing funny noises on the front wheels and someone told me it's my CVS joints which I don't understand because the cars initial accident had a big impact on the whole cars suspension and the guy that owns the garage said they replaced the whole front suspension including control arms and a lot more stuff. However I requested to get a list of all things that was replaced and work done on my car but the person i was dealing with said he cannot give this to me as the insurance tells him what to replace and he replaces it. This to me was very strange because anyone that does work on a car should be able to provide me with a full on all work carried out on my car, but he refused.

The front wheels keep making noises especially when I turn and sometimes when I drive in a straight line. I called the insurance on the 9th of March, but the guy I spoke to hung up before I got his name or explained my story. I requested a full printed quote on what all was fitted and replaced on my car but the owner of the garage refused to give me one and said my insurance is supposed to give me that. Now I'm experiencing problems on the car that they claimed they fixed. I need urgent help because i cannot continue driving around in a car that is giving issues, and will not incur any further costs on anything found on the car that needs to be fixed because i couldn't even be offered the courtesy to be informed what was fixed so I assume allot of short cuts were taken hence my car is giving issue. I would like this to be urgently resolved and offered means of transport while this is being resolved."

Please come back to be ASAP as this could turn out to be life threatening if not resolved in time”

The car is now showing the warning signs and it’s leaking. After numerous attempts explaining the danger still no feedback has been given. They seem to be a very arrogant company that doesn’t answer to customers.