Poor management around a claim

I reported an incident with my car which negatively affects me due to the heavy rains we've been experiencing lately. I reported the matter via call and wow the system is very poor, my call kept getting cut off or ringing endlessly when the agents were forwarding me to the correct department. Some suggested I do it over the phone but their app is *******, it doesn't allow me to do so.

I managed to log in the claim and the process to get it approved has been hell. Everything is slow and even the agent to assist me has not mentioned anything in over a week. I then received a call today essentially letting me know how poorly my claim is being managed, communication between the different departments is 0/10 - I was told today that they don't have certain info from another department when I sent it on time last Thursday, and they are delaying providing me with car assessment results because of this. This is customer neglect at its finest. I do not recommend this, absolutely disappointing. One would think this is a free government service