POOR FEEDBACK FROM MANAGER IN CLAIMS DEPT

<p>Its been over 2 months since my accident,the complaint was logged and i had numerous calls on the day of the complaint logged,after that was zero i had to call Luthando and email him for feedback.....On the 31 May 2017 I called Leonard the claims manager to find out whats happening with this recovery and he told me that the consultant had followed up 3 times and there was no response from Santam,so he said he was going to sent a email to the managment of Santam to get a urgent response and will notify me there after....June 06 today and nothing so it shows again only when a complaint is logged then only stuff gets done,i am sorry but i dont believe in this customer care is a must to me and i wont be **** to by anyone..i am expecting my excess back due to evidence that i was not wrong in this accident and the recovery should be done TODAY!!!!</p>