RA
Ralph A
1 reviews | Active since Dec 2011
22 Sept 2022, 16:45
Poor customer service from Dail Direct Insurance.
I've made a claim on the 12/09/22 at Dial Direct insurance & almost 2 weeks has passed by and the claim is still pending. I'm utterly disappointed with the poor service im receiving from Dail Direct. Loyal customer for the last 5 years & my claiming process has become an absolute nightmare.
Helpful (0)
Replies (5)0
Replies (5)
Dialdirect's replyOfficial
22 Sept 2022, 16:47Hello Ralph,
We would like to apologize for the experience.
Our team will investigate and make contact to address the matter with you.
Regards,
Dialdirect Team
We would like to apologize for the experience.
Our team will investigate and make contact to address the matter with you.
Regards,
Dialdirect Team
Dialdirect's reply22 Sept 2022, 16:47
Official
Hello Ralph,
We would like to apologize for the experience.
Our team will investigate and make contact to address the matter with you.
Regards,
Dialdirect Team
We would like to apologize for the experience.
Our team will investigate and make contact to address the matter with you.
Regards,
Dialdirect Team
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Ralph A's updateReviewer Update
26 Sept 2022, 08:30Hi, your consultan called me on Friday and we spoke briefly regarding the matter he promised to call back but it never.
RA
Ralph A's update26 Sept 2022, 08:30
Reviewer Update
Hi, your consultan called me on Friday and we spoke briefly regarding the matter he promised to call back but it never.
Dialdirect's replyOfficial
27 Sept 2022, 17:01Hello Ralph,
Thank you for alerting us of the lack of service, we do apologize for the delay.
Our team will call you back tomorrow to assist further.
Regards,
Dialdirect Team
Thank you for alerting us of the lack of service, we do apologize for the delay.
Our team will call you back tomorrow to assist further.
Regards,
Dialdirect Team
Dialdirect's reply27 Sept 2022, 17:01
Official
Hello Ralph,
Thank you for alerting us of the lack of service, we do apologize for the delay.
Our team will call you back tomorrow to assist further.
Regards,
Dialdirect Team
Thank you for alerting us of the lack of service, we do apologize for the delay.
Our team will call you back tomorrow to assist further.
Regards,
Dialdirect Team
RA
Ralph A's updateReviewer Update
29 Sept 2022, 22:38It took 14 business days, 3 different assessors to examin a gate motor & I receive feedback on a claim by email, not even by a consultant. Extremely poor customer service yet again.
Horrible experience, I can't pay a monthly fee for such a terrible service.
Horrible experience, I can't pay a monthly fee for such a terrible service.
RA
Ralph A's update29 Sept 2022, 22:38
Reviewer Update
It took 14 business days, 3 different assessors to examin a gate motor & I receive feedback on a claim by email, not even by a consultant. Extremely poor customer service yet again.
Horrible experience, I can't pay a monthly fee for such a terrible service.
Horrible experience, I can't pay a monthly fee for such a terrible service.
Dialdirect's replyOfficial
01 Oct 2022, 08:33We do apologize for the incovience caused.
Regards
Dialdirect Team
Regards
Dialdirect Team
Dialdirect's reply01 Oct 2022, 08:33
Official
We do apologize for the incovience caused.
Regards
Dialdirect Team
Regards
Dialdirect Team