Poor Customer Service!

I've disputed a claim that was rejected by Dial Direct and I have an email confirmation from the consultant that he undertakes to provide you with a full response within seven working days of receipt of your complaint and final feedback can be expected on 09/09/2022, I followed up on 09/09/2022 because he didn't call or email me, he replies to say that my claim is with senior management.

I queried why wasn't I contacted on the 9th instead I had to follow up, and the email stated that final feedback will be given on the 9th, the consultant that was dealing with it is now on leave so I emailed the email address that was provided for the lady that was picking up his work, she kept replying to my emails stating that my matter is with senior management I kept emailing her back to state that I have it in writing that in 7 working days I will have feedback she kept telling me the samething as if I was retarded I then asked her has the turnaround tie now changed from 7 days t 14 days? She rep**** to say no it hasn't yet today is the 14th and still no feedback.

She chooses to ignore my emails just as the claims consultants were so I even asked her how do I know that my dispute is being reviewed fairly as I'm getting the exact same service across the board!

This is such bad customer service!!!!!