Poor customer service

Poor customer service at Dialdirect and their service provider. After an accident on the 27th of November 21 the vehicle was towed to Bruce Panel shop in Pietermaritzburg. On the 21st of December I arrived at Bruce Panel shop to check on the vehicle and they were closed. On contacting Bruce the panel shop owner, he reported that the shop was closed a week before till the 3rd of January 22. When asked why as the customer wasn't I contacted and informed that the vehicle won't be ready , he than reported that he had a very busy year and was on holiday. Dialdirect customer service contacted with the matter and they said that there's nothing they can do about it. Bruce contacted kept dropping the phone calls, insisting that he's on holiday and not in the Province. I have no idea how long will it take them to fix the car when the shop reopens on the 3rd of January 22