Poor conclusion and feedback on claim

I was involved in an accident whereby a '3rd party' bumped into me on the 18th of July 2015, which was a Saturday.<br> <br> I subsequently made a claim on the 20th of July 2015 with Dial Direct, provided as much info as possible about the incident, viz.:<br> <br> - Date, time and place<br> - Police station contact details (later during the claim)<br> - Accident report number <br> - My passenger as witness<br> - Other victim of accident contact details (later during the claim)<br> - 3rd party information (ID number, cellphone number, car registration, residential address) <br> <br> It was indicated the claim's administration would take 5 to 10 workings days, which later changed to 10 to 12 working days by another agent. I was calm with this since each claim is unique and this was my very first accident as a driver. <br> <br> It was indicated that I would be given feedback via email on the progress of the claim but in vain, I would have to be the one making follow-ups. <br> <br> To this day whenever I call I get the same lousy excuse that the 3rd party is unattainable. This is mind boggling as they have his ID number and car registration.<br> <br> I am tired of all this waiting in the dark not knowing anything, can this matter kindly be resolved