Poor communication

I have taken up an insurance with your company 3weeks ago which I now regret and you have debited my account twice. The issue is the poor communication from your side. I have called and written numerous emails no body gets back to me in time, if they do I am told to wait until the lock down is over in the meantime the cover is for third party only. The confusion on my side is that you are open for business, PG Glass that is supposed to do the inspection is also open, what is the problem them as I am will to drive to their near service centre to get this done. At the same time you are debiting the full amount yet you say I am not fully covered. Get this resolved by close of business on Friday the 7th of August 2020, and stop ripping me off.