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jonathan C

1 reviews | Active since Mar 2009

18 Mar 2022, 12:42

Poor client service

Yesterday (17/03/2022 , 13h30) I called a 2nd time to cancel my car insurance with them and was told by Goodness that she can't assist me and that she could see that her manager was busy and that someone will call me back to assist me with my query.

24 HOURS has passed and no call to assist. I called again today at 12h25 and was told by the person that picked that she cant assist and just transferred the call and after a minute the line just died.

This is poor service from a company I paid every month without any issue.

0
Replies (4)
Dialdirect
Dialdirect's reply18 Mar 2022, 13:12
Official
Hello Jonathan,

We are disappointed to hear about your service experience. Kindly note that we have escalated the matter and our team will contact you shortly.

Regards,
Dialdirect Team
jC
jonathan C's update23 Mar 2022, 10:20
Reviewer Update
Still waiting on someone to contact me.As it 's almost month end again ,which means another premium will be deducted.
Dialdirect
Dialdirect's reply23 Mar 2022, 10:51
Official
Good day Mr Charles, 

We like to apologize for the service received from us.

Please note that your request has been escalated and someone will be in contact with you.

Regards
Dialdirect Team
jC
jonathan C's update23 Mar 2022, 13:05
Reviewer Update
thank you for the default response. As I received that response on the 18th as well