Poor Claims Service

Dialdirect does not know the meaning of customer service. We logged a claim with them for our car on 9 March 2023. On the 10th they contacted my husband to request all the necessary details. My husband sent them all the necessary information and photos they have requested on the 11th of March. He sent a WhatsApp to the accessor on Monday the 13th of March only to hear that we will receive a quote on Wednesday 15 March, which never happened. On the 15th my husband phoned again and the call centre agent said a manager will phone him back. No one phoned. I sent an e-mail to complain and ask assistance on Friday the 17th of March. No Reply. On Monday 20 March I phoned again, only to hear that the person who had to send the authorization to the panel beater did not do it. I phoned again at 15:00 the afternoon and was told the authorization was sent through but because of the process, and that the Tuesday is a public holiday, we will only hear from the panel beater on Wednesday 22 March. Two weeks later and still no communication from their side. We can only hope that our car will be fixed. I will not recommend anyone to take out insurance at Dialdirect. They are pathetic.