Poor and prolonged repairs service on my vehicle

Reference to my previous complaint of the 12/03/2015 on the same issue as in headline, my complaint has not being resolved to date.<br> My problem was assigned to Nigel from telesure group in Gezina. Nigel requested that I make 2 quotations and bring them to him then he will take it from there. I did send Nigel the quotation on the 29/04/2015 and again on the 4/05/2015 on the email: [Email Removed]<br> I received no respond from Nigel until I called him early on the 11/05/2015 when he informed me that Jac Erasmus is the one who will help me further and no longer him. I then immediately called Jack Erasmus who informed me that Nigel is the person to help me, not him. I then later contacted Nigel by email requesting clarity in the matter. Nigel rep**** that he is busy sorting it out. I have since being waiting for Nigel, I have sent him a follow up email on the 13/05/2015 seeking progress and also informing him of another risen problem on the car which was initially repaired. Nigel is either too busy for a customer like me or he just doesn't care.<br> I just want my car to be repaired cause that is the reason why I pay Insurance. <br> Its almost nine months now since the accident.