Poor and bad treatment on a 62 year old Woman who's a loyal customer To dialdirect.

Police number ***. I got an accident on the 27th of December 2021 along N1 Before SAPS Airport and Peter Mokaba in Polokwane. After I claimed the insurance gave me the claim number ***-3 then my case was moved to Mr Aberdeen whom everything he requested I sent him but up until today i haven't got helped all I get I get when I call Mr Aberdeen its just a hold now I understand why after more than 3 years of being a loyal customer who never claimed with This insurance am not being taken as a priority am questioning myself whether it's because maybe am not good enough to these guys am only good enough for my money which they get on time each and every time they want it. Now please help me to get the guy given my case to assist Me get my car fixed please. Number *** and ***