Poooor customer service Dial Direct

I have an issue with the current insurance that I am with, they have increased my premiums twice in 1 month.

Please assist with the below query, I was informed on the 27th of July that my car had went in for repairs. That was 19 Days ago and my car is still at Edenvale. I have been calling trying to figure out what’s happening. Everyone is shifting blame and no one wants to take accountability.

I was without a car and the car hire was only valid for 15 days, car hire that we needed to pay for and charged penalties for services we were not told about. I am highly dissatisfied and unhappy with the service that I am currently receiving from dial direct as a whole. I am travelling from our house to Potchestroom on a daily basis for over a Month now. We do not have an extra vehicle to use, you have inconvenienced us dearly. How are we supposed to recommend your services to friends and family?

I am now using the Panel Beater vehicle to travel an old 1991 Golf which is not user friendly at all Dial Direct is no longer involved so now I am the one who is dealing with the Panel Beater not them, the car is still not fixed.

I did warn the consultants that I will not be escalating this to Hellopeter and the social media.

I refuse to take the increase in the insurance as well, now dial direct is folding there hands and doing nothing about this and its now the responsibility of the Panel Beater to look after me, Sis Unhappy Client