CB
Conrad B
1 reviews | Active since Apr 2016
06 Sept 2023, 10:39
Pooooooor
Really really poor service. Waiting over 5 days now for a advisor to contact me regarding a claim. Asked on numerous occasions on their app for email adress and no response….. ppppppoooooooorrrrr!!
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
06 Sept 2023, 10:41We are sorry to hear about your experience.
Please note that we have escalated the matter, and our team will be in contact to assist.
Kind regards,
Dialdirect Team
Please note that we have escalated the matter, and our team will be in contact to assist.
Kind regards,
Dialdirect Team
Dialdirect's reply06 Sept 2023, 10:41
Official
We are sorry to hear about your experience.
Please note that we have escalated the matter, and our team will be in contact to assist.
Kind regards,
Dialdirect Team
Please note that we have escalated the matter, and our team will be in contact to assist.
Kind regards,
Dialdirect Team
CB
Conrad B's updateReviewer Update
07 Sept 2023, 08:49Still no feedback or any assistance from Daildirect. It has now been exactly 5 days. Just a message on day 2 to say who the advisor is but nothing else. Sent numerous messages on the app but no response whatsoever………
CB
Conrad B's update07 Sept 2023, 08:49
Reviewer Update
Still no feedback or any assistance from Daildirect. It has now been exactly 5 days. Just a message on day 2 to say who the advisor is but nothing else. Sent numerous messages on the app but no response whatsoever………
Dialdirect's replyOfficial
07 Sept 2023, 11:40Please note that we have escalated, and we will be in contact as soon as possible to assist.
Dialdirect's reply07 Sept 2023, 11:40
Official
Please note that we have escalated, and we will be in contact as soon as possible to assist.