CB
Conrad B
1 reviews | Active since Apr 2016
05 Nov 2024, 13:06
Poooooooor
Worst experience ever regarding a claim. No real follow up or updates. I phoned and was assured all is fine with my policy now that there is a claim full of stories.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
05 Nov 2024, 13:12Hi Conrad
We are disappointed to hear about your claim experience.
Please be advised that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Dial Direct Team
We are disappointed to hear about your claim experience.
Please be advised that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Dial Direct Team
Dialdirect's reply05 Nov 2024, 13:12
Official
Hi Conrad
We are disappointed to hear about your claim experience.
Please be advised that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Dial Direct Team
We are disappointed to hear about your claim experience.
Please be advised that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Dial Direct Team
CB
Conrad B's updateReviewer Update
07 Nov 2024, 17:11Now a week later still no progress. Really a awful time moving back to this insurance company
CB
Conrad B's update07 Nov 2024, 17:11
Reviewer Update
Now a week later still no progress. Really a awful time moving back to this insurance company
CB
Conrad B's updateReviewer Update
12 Nov 2024, 06:14It has been 2 weeks now and still no outcome or answer.then registered another claim on the 6th but till today also no feedback??? What is wrong with Dail direct??? A wonderful insurance at the time but only takes a year or two away and everything is a mess…. Really poor decisions on my part
CB
Conrad B's update12 Nov 2024, 06:14
Reviewer Update
It has been 2 weeks now and still no outcome or answer.then registered another claim on the 6th but till today also no feedback??? What is wrong with Dail direct??? A wonderful insurance at the time but only takes a year or two away and everything is a mess…. Really poor decisions on my part