Policy with incorrect vehicle information and vehicles that was cancelled on Policy

ATTENTION: TO WHOM IT MAY CONCERN

RE: Dispute – Cancellation of Police

My husband reviewed his Policy ***8 with Dial Direct after phoning on the 26th February 2021 to get a copy of the Policy – which we have not received previously at all.

We reviewed the Policy and it come under our attention that the policy is totally incorrect from Dial Direct side.

The following is incorrect: 1. 2011 Toyota Hilux 3.0 D4D Raider R/B P/U D/C – Is incorrect it is an Extended Cab Please revert how you are going to correct this as for the instalment is higher as it is suppose to be. When will the difference in the instalments be refunded? 2. 2012 Opel Astra GTC 1.4T enjoy 3DR – This vehicle was cancelled Please revert when this instalments will be refunded? 3. 2005 Volkswagen Passat 1.9 TDI Comfortline – This vehicle was cancelled Please revert when this instalments will be refunded?

Please advise within 24 hours of the above problems caused by Dial Direct as for MR Eben Esterhuizen did contact you on the 26th of February 2021 regarding the above mentioned points.

Note you have deducted on the 1st March 2021 an amount of R3 600.00 with no notification or correspondence as for the instalment normally was R2 877.77. Dial direct is suppose to refund not increase without correspondence. Dial direct did not even make the effort to _Crystal Dreyer Sent_ Monday, 01 March 2021 09_42To_ ***ntact my husband or myself regarding the DISPUTE

NO REPLY WAS RECEIVED.

WE HEREWITH CANCEL THE POLICY – WITH IMMEDIATE EFFECT.

Please advise when the Kind regards,

We reviewed the Policy and it come under our attention that the policy is totally incorrect from Dial Direct side.

The following is incorrect: 1. 2011 Toyota Hilux 3.0 D4D Raider R/B P/U D/C – Is incorrect it is an Extended Cab Please revert how you are going to correct this as for the instalment is higher as it is suppose to be. When will the difference in the instalments be refunded? 2. 2012 Opel Astra GTC 1.4T enjoy 3DR – This vehicle was cancelled Please revert when this instalments will be refunded? 3. 2005 Volkswagen Passat 1.9 TDI Comfortline – This vehicle was cancelled Please revert when this instalments will be refunded?

Please advise within 24 hours of the above problems caused by Dial Direct as for MR Eben Esterhuizen did contact you on the 26th of February 2021 regarding the above mentioned points.