NP
Natasja P
1 reviews | Active since Apr 2012
01 Mar 2019, 12:01
Policy Review Increases = Craziness!!!!
Received an email stating that my insurance policy has been reviewed and will be increased by almost R150.00 per month. If I want to open a new policy with them, it will be even cheaper than my current policy (before the scheduled increase next month). How do they come up with this lunacy? Just making up numbers/monthly fees as they go along? Not doing their homework on the new policy costs in comparison to loyal members? Craziness!!!!
Time to switch and save!!!
Helpful (0)
Replies (5)0
Replies (5)
Dialdirect's replyOfficial
01 Mar 2019, 12:05Hello Natasja,
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply01 Mar 2019, 12:05
Official
Hello Natasja,
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's replyOfficial
01 Mar 2019, 12:18Hello Natasja, we have attempted to call you without success, please let us know when it will be convenient to call.
Regards,
The Dialdirect Team
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply01 Mar 2019, 12:18
Official
Hello Natasja, we have attempted to call you without success, please let us know when it will be convenient to call.
Regards,
The Dialdirect Team
Regards,
The Dialdirect Team
Best regards,
NP
Natasja P's updateReviewer Update
01 Mar 2019, 12:23Apologies for missing your call - You can call now.
NP
Natasja P's update01 Mar 2019, 12:23
Reviewer Update
Apologies for missing your call - You can call now.
Dialdirect's replyOfficial
01 Mar 2019, 15:22Hello Natasja P,
We trust that you found the resolve offered to your satisfaction.
Thank you for remaining a loyal customer.
Regards,
The Dialdirect Team
We trust that you found the resolve offered to your satisfaction.
Thank you for remaining a loyal customer.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply01 Mar 2019, 15:22
Official
Hello Natasja P,
We trust that you found the resolve offered to your satisfaction.
Thank you for remaining a loyal customer.
Regards,
The Dialdirect Team
We trust that you found the resolve offered to your satisfaction.
Thank you for remaining a loyal customer.
Regards,
The Dialdirect Team
Best regards,
NP
Natasja P's updateReviewer Update
01 Mar 2019, 15:44Dear Dialdirect Team
Thank you for your phone call and efforts to keep a customer of more than ten years in your fold. I had a very successful conversation with Louis who is really an asset to your company and really tried (and succeeded) to address my concerns and reach a favourable outcome.
I thank you once again for your prompt response and continued efforts to put the client first.
Kind Regards
Mrs N Pearce
NP
Natasja P's update01 Mar 2019, 15:44
Reviewer Update
Dear Dialdirect Team
Thank you for your phone call and efforts to keep a customer of more than ten years in your fold. I had a very successful conversation with Louis who is really an asset to your company and really tried (and succeeded) to address my concerns and reach a favourable outcome.
I thank you once again for your prompt response and continued efforts to put the client first.
Kind Regards
Mrs N Pearce