Policy document not matching telephonic discussion

It seems no one is responding to the last reply on my previous review: https://www.hellopeter.com/dialdirect/reviews/dial-direct-annual-review-frustrating-process-***

I received confirmation that the excess on one of my vehicles will be set back to what it was prior to my 2020 annual review - as per my request. The updated policy document, however, does not reflect this. Please go and listen to the call with Muhammad on Wednesday, 7 July at around 5pm... All I want is something in writing that confirms what he told me. Thanks!