LR
Lynton R
1 reviews | Active since Mar 2021
19 Mar 2021, 10:50
Policy debited a week before ddbit date
I just got debited a week before my debit date. According to your agent (Doctor) it is fine for dial direct to look into my bank account and debit me early if you feel like it? Now apparently theres something called an account tracker which gets triggered by a public holiday - it is one week before my scheduled debit date.
The manager (Vuli) was off no help.
Helpful (0)
Replies (5)0
Replies (5)
Dialdirect's replyOfficial
19 Mar 2021, 11:22Hello Lynton,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply19 Mar 2021, 11:22
Official
Hello Lynton,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
LR
Lynton R's updateReviewer Update
25 Mar 2021, 08:54Hi Dial Direct Team
I was told this would be investigated and someinw would call me back by yesterday.
Still waiting.
Very poor service.
Regards
Lynton
I was told this would be investigated and someinw would call me back by yesterday.
Still waiting.
Very poor service.
Regards
Lynton
LR
Lynton R's update25 Mar 2021, 08:54
Reviewer Update
Hi Dial Direct Team
I was told this would be investigated and someinw would call me back by yesterday.
Still waiting.
Very poor service.
Regards
Lynton
I was told this would be investigated and someinw would call me back by yesterday.
Still waiting.
Very poor service.
Regards
Lynton
Dialdirect's replyOfficial
25 Mar 2021, 11:04Hello Lynton,
We will follow up with our team, apologies for the service.
Kind Regards,
The Dialdirect Team
We will follow up with our team, apologies for the service.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply25 Mar 2021, 11:04
Official
Hello Lynton,
We will follow up with our team, apologies for the service.
Kind Regards,
The Dialdirect Team
We will follow up with our team, apologies for the service.
Kind Regards,
The Dialdirect Team
Best regards,
LR
Lynton R's updateReviewer Update
25 Mar 2021, 12:18Hi
After taking nearly a week, the response is that you cannot help me
I will NOT recommend Dial direct to anyone
After taking nearly a week, the response is that you cannot help me
I will NOT recommend Dial direct to anyone
LR
Lynton R's update25 Mar 2021, 12:18
Reviewer Update
Hi
After taking nearly a week, the response is that you cannot help me
I will NOT recommend Dial direct to anyone
After taking nearly a week, the response is that you cannot help me
I will NOT recommend Dial direct to anyone
Dialdirect's replyOfficial
25 Mar 2021, 12:23 Hello Lynton,
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply25 Mar 2021, 12:23
Official
Hello Lynton,
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
Best regards,