WM
Winnie M
1 reviews | Active since Apr 2017
04 Mar 2026, 15:22
Policy Cancellation
I have a scratch dent & tyre policy with you. I called on the 30th of January 2026 to cancel my policy with you, but I see you deducted your month premium now February for March. I am asking nicely please cancel that policy and I need my money back as you were not supposed to deduct as I have asked nicely to cancel my policy with you on the 30th of January 2026.
I called on the 24th of February to ask why you deducted from my account as I requested that you cancel my policy. A sales consultant named Kutlwano Sello assured me that he will get back to me since the system was slow even now I am still waiting.
I kindly ask you to cancel my policy and I need my refund please.
Helpful (0)
Replies (1)0
Replies (1)
Dialdirect's replyOfficial
04 Mar 2026, 15:28Hi Winnie,
We are sorry for the inconvenience you’ve experienced, especially after you requested the cancellation back on 30 January 2026 and then still had a premium deducted.
We would also apologize that you did not receive the follow‑up you were promised.
You should not have had to follow up multiple times.
Kindly note your matter has been escalated to the relevant team, they will reach out to you with feedback.
Kind regards,
The Dial direct team
We are sorry for the inconvenience you’ve experienced, especially after you requested the cancellation back on 30 January 2026 and then still had a premium deducted.
We would also apologize that you did not receive the follow‑up you were promised.
You should not have had to follow up multiple times.
Kindly note your matter has been escalated to the relevant team, they will reach out to you with feedback.
Kind regards,
The Dial direct team
Dialdirect's reply04 Mar 2026, 15:28
Official
Hi Winnie,
We are sorry for the inconvenience you’ve experienced, especially after you requested the cancellation back on 30 January 2026 and then still had a premium deducted.
We would also apologize that you did not receive the follow‑up you were promised.
You should not have had to follow up multiple times.
Kindly note your matter has been escalated to the relevant team, they will reach out to you with feedback.
Kind regards,
The Dial direct team
We are sorry for the inconvenience you’ve experienced, especially after you requested the cancellation back on 30 January 2026 and then still had a premium deducted.
We would also apologize that you did not receive the follow‑up you were promised.
You should not have had to follow up multiple times.
Kindly note your matter has been escalated to the relevant team, they will reach out to you with feedback.
Kind regards,
The Dial direct team