cM
cindy M
1 reviews | Active since Jan 2015
21 Oct 2015, 06:10
please stop debiting my account
I cancelled the insurance two months ago...but they are still debiting my account R157 and they sent me a cancellation letter but debit still goes through...i want my money refunded in full.
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Replies (1)
Dialdirect's replyOfficial
21 Oct 2015, 10:48Hello mziyako,
We acknowledge receipt of your
As discussed with one of our Customer Relation Specialists, the policy that you are referring to is in fact a different policy than the main policy and will only be cancelled upon your specific request. Having said that, please except a call from our Value added department who will complete your cancellation request with you.
Thank you for your understanding and for allowing us the opportunity to resolve this matter.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your
As discussed with one of our Customer Relation Specialists, the policy that you are referring to is in fact a different policy than the main policy and will only be cancelled upon your specific request. Having said that, please except a call from our Value added department who will complete your cancellation request with you.
Thank you for your understanding and for allowing us the opportunity to resolve this matter.
Kind regards,
The Dialdirect Team.
Dialdirect's reply21 Oct 2015, 10:48
Official
Hello mziyako,
We acknowledge receipt of your
As discussed with one of our Customer Relation Specialists, the policy that you are referring to is in fact a different policy than the main policy and will only be cancelled upon your specific request. Having said that, please except a call from our Value added department who will complete your cancellation request with you.
Thank you for your understanding and for allowing us the opportunity to resolve this matter.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your
As discussed with one of our Customer Relation Specialists, the policy that you are referring to is in fact a different policy than the main policy and will only be cancelled upon your specific request. Having said that, please except a call from our Value added department who will complete your cancellation request with you.
Thank you for your understanding and for allowing us the opportunity to resolve this matter.
Kind regards,
The Dialdirect Team.