1 reviews | Active since Oct 2011
PLEASE GUYS, DON't DEAL WITH THEM !! YOU'LL LOSE !
During an car accident my wife and I were involved in in November 2015, the car has rolled, we have lost<br> three items. I have a cover for general unspecified items to the combined value of R34000.<br> A maximum value per item is R 4800. My wife has lost a gold chain with a 18ct cross and I have lost a Sony<br> camera. We have claimed those items and provided replacement quotes as well as photos to prove we have had the claimed items. About 2 WEEKS ! later, a representative of this company phoned to inform me that<br> they shall not cover the loss of the cross, because I haven't got the receipt for it ! They will only pay for the 9ct<br> chain and camera ! I don't have receipts for this either-yet this dual standard of cover applies somehow !<br> I have told her, the cross I have given to my wife 7 or 8 years previously for her birthday and with moving and<br> normal reduction of papers in files, I don't have a receipt and I'm sure most clients, after a period of time<br> will be missing some receipts ! We have a contractual agreement to cover such loss!<br> ! Then I've been told that the value of my claims over many years exceeds value of premiums paid. BEWARE ! DON'T claim-just give them your money-You'll lose!!
We acknowledge receipt of your complaint.
We are really sorry to hear about your vehicle accident, we understand such an incident can be a very traumatic experience, we wish you and your wife a speedy recovery.
One of our Customer Relation Specialist is currently investigating your concerns; we will provide you with feedback on the outcome of your complaint before close of business today.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
We are really sorry to hear about your vehicle accident, we understand such an incident can be a very traumatic experience, we wish you and your wife a speedy recovery.
One of our Customer Relation Specialist is currently investigating your concerns; we will provide you with feedback on the outcome of your complaint before close of business today.
Regards,
The Dialdirect Team.
