DT
Dariusz T

1 reviews | Active since Oct 2011

06 Dec 2015, 15:59

PLEASE GUYS, DON't DEAL WITH THEM !! YOU'LL LOSE !

During an car accident my wife and I were involved in in November 2015, the car has rolled, we have lost<br> three items. I have a cover for general unspecified items to the combined value of R34000.<br> A maximum value per item is R 4800. My wife has lost a gold chain with a 18ct cross and I have lost a Sony<br> camera. We have claimed those items and provided replacement quotes as well as photos to prove we have had the claimed items. About 2 WEEKS ! later, a representative of this company phoned to inform me that<br> they shall not cover the loss of the cross, because I haven't got the receipt for it ! They will only pay for the 9ct<br> chain and camera ! I don't have receipts for this either-yet this dual standard of cover applies somehow !<br> I have told her, the cross I have given to my wife 7 or 8 years previously for her birthday and with moving and<br> normal reduction of papers in files, I don't have a receipt and I'm sure most clients, after a period of time<br> will be missing some receipts ! We have a contractual agreement to cover such loss!<br> ! Then I've been told that the value of my claims over many years exceeds value of premiums paid. BEWARE ! DON'T claim-just give them your money-You'll lose!!

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Replies (1)
Dialdirect
Dialdirect's reply07 Dec 2015, 09:46
Official
Hello dericktober,

We acknowledge receipt of your complaint.

We are really sorry to hear about your vehicle accident, we understand such an incident can be a very traumatic experience, we wish you and your wife a speedy recovery.
One of our Customer Relation Specialist is currently investigating your concerns; we will provide you with feedback on the outcome of your complaint before close of business today.
Regards,
The Dialdirect Team.