Plaakie Ka Ngubane

My car has been in repair center for about 7weeks now if not more. My claim is almost two months.They repairer keeps sending me postponement messages on the exact dates that I m suppose to be getting my car and the car rental has been exhausted. I was informed that my car will be back before weekend which I had plans but it turned out to be the opposite. I ve called them to intervene and they are nowhere to be find. The manager says a query was logged and I will be called and it never happened its been 4days now.They don't even bother to intervene and find out why my car is taking so long yet they are the ones who hired this repairer. It would ve been much better if they did. And I have to continue using the car rental because I had plans, I m also sick and in and out Doctors. The very same car was suppose to be traded in for another and because of this delays all my deals a called off. Now I have the bill for the extension, I have an access fee to pay and still have a primium to pay yet have a cover. I feel very subotaged, unfairly treated, taken advantage of. I m certainly not sure if I have to stay with Dial direct or not but I must put it to record that my experience in time of need was/is a horrible one. My wife is with First for Women for about 5yrs and she claimed twice already but she ramains a loyal client because of their professionalism and fairness. I ve tried to get her to join me with Dial direct to lower our premiums but it won't happen because of the frastration and the failures that I keep from Dial direct I wonder if I have made a choice in choosing Dial direct that's the sad part.