Phindi from Repairs (Dial Direct)-- you are God sent!!!

I would like to thank Phindi (Manager at the Dial Direct Repair division) for her professionalism and efficiency in handling my complaint against Gateway Auto, the service provider who had been assigned to repair my car. I had issues with Gateway Auto from the day that they took my car I for repairs. Although they had promised that they would communicate with me regarding the progress they did not. They only communicated with me twice during the whole period my car was with them. They omitted to inform me of a ‘back order’ which is critical for them finalising the repairs. They then sent me from pillar to post regarding when the repairs on my car would be finished. In essence they **** to me about what was going on. On 28 April things go very bad as once again they had promised that my car would be ready and when I called to confirm collection of my vehicle I was practically told to go an jump off the cliff as my car was not ready. This was after they had told me that my car was ready several times before. When Phindi got on board on 28 April everything was sorted within a period of a few hours. Phindi you know provision of excellent service. Big up to you! You are a breath of fresh air and good at what you do, I just hope your company knows that!!! I was on the verge of cancelling my policy but you have given me hope that after all Dial Direct do value their clients. With your energy and dispute resolving skills you will go places.