Pethetic and No transperancy once again!!!!!!!!!!!

Once again Dial direct your integrity and transperency is questioned.I CALLED in on Monday for a windscreen chip ,Wednesday is when the technician pitches up from Glassfit to fix the chip by the tym he got there the split had spread on a chip previosly fixed by Glassfit via a claim through you.Its not my fault you work with glassfit who does not know what they doing.Maybe thats how you work whereby you guys get Glassfit to fix the screen half way then when it spreads we need to pay excess so a win for you,not at all honourable or acceptable.Why must i pay for a chip fixed by you Now since it was not fixed correctly and spread i need to pay excess for the replacement.REALLY!!