Pensioner and cancer patient refused assistance

I have business insurance with you guys, I gave your business division instructions to remove two cars from my policy effective on 25th June 2023, please get the call records, Today one of these vehicles needed assistance for a flat tyre, my parents have stranded from 10 o'clock to midnight and your emergency assistance refused to assist stating that the cover is inactive, Really? They are 60 years old and at the coast . How do I assist from pretoria You guys are not efficient, and I think your customers need to know how totally *********** you are, I pay 7k monthly for service, it is clear that insurance companies do not add value to people's life but its more of clever oppertunity to take people's hard earned money and enrich yourself and your shareholders 7k per month for years. 84k per year? For this ? Is it worth it? Insurance is bull**** Imagine what you make daily overcharging people for nothing?