Penny said my claim was rejected when it was not.

My claim to repair my car was approved on 5 December and I received the necessary confirmation from Jan Warneck which really gave me great assistance. Thank you Jan! However, for a week after this Penny from the Repair Management division kept on telling Renew-it that my claim was rejected. I had to send mails, phone and constantly follow up FOR A WEEK to ensure that this is resolved. The frustration that this caused me is really not on. Penny you brought your company’s name into disrepute and this also led to the parts for the car to only be ordered a week later. Now the suppliers are closing and will result in the car being repaired a week later. Im very disappointed. And would like an explanation as well as an apology. Regards Christelle van Staden ***Please can I receive written feedback only***