1 reviews | Active since Nov 2013
Paying for insurance and not getting the benefit.
On Thursday 31/12/2015 I had an incident where my vehicle was broken into by means of remote jamming. As we live on a farm, I make use of a bakkie sometime, not my normal vehicle. My laptop, groceries and gym back was in the front passenger side of the vehicle. It was all ******. I have insurance from Dial Direct, they now have rejected my claim. I feel this is very unsatisfactory as we pay our premium to be covered for this situations. It is not my fault that ********* make use of this method and that no physical damage was left. Not my fault that their is no CCTV cameras to proof what happened. This insurer is passing the buck and is not willing to replace items I lost and was supposed to be insured for. I have cancelled my policy with them.
Thank you for your comments.
We have noted that your claim was rejected due to the fact that there was no visible forced entry into your vehicle. As per the terms and conditions of the policy contract there must be visible forced entry to the vehicle when goods are ****** from a vehicle.
We are aware that ********* may use remote jamming to prevent you from locking your vehicle, it however remains the responsibility of the insured to ensure that the vehicle is properly locked before it is abandoned.
We can further confirm that the relevant claims manager was in contact with you and that the rejection was explained to you in detail.
Regards,
The Dialdirect Team
Thank you for your comments.
We have noted that your claim was rejected due to the fact that there was no visible forced entry into your vehicle. As per the terms and conditions of the policy contract there must be visible forced entry to the vehicle when goods are ****** from a vehicle.
We are aware that ********* may use remote jamming to prevent you from locking your vehicle, it however remains the responsibility of the insured to ensure that the vehicle is properly locked before it is abandoned.
We can further confirm that the relevant claims manager was in contact with you and that the rejection was explained to you in detail.
Regards,
The Dialdirect Team