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chelsea N
1 reviews | Active since Sept 2015
09 Sept 2015, 12:18
PAYING FOR A SERVICE YOU NEVER GET
I was in an accident 3months ago. I have all the necessary documentation of the person responsible for the accident which resulted in my car being written off. Not once has Dial Direct contacted me to inform me of progress of the case. They also charged me R13000 excess which they have no intention of claiming from the taxi driver responsible. When I asked about the whether they have contacted the taxi drivers insurance they asked me for his insurance policy number and insurer as they were too lazy to establish who it was. I am very unhappy in the service I pay for and definitely would not advise anyone else to use them!
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Dialdirect's replyOfficial
09 Sept 2015, 13:07Hello chelsean,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, a recovery on its own can take be a lengthy process. However, feedback to our customers during the recovery process is very important. As agreed, you will be contacted by our legal team within 48 hours with an update on the recovery process.
We will also investigate the service failures and address it on an internal basis.
Please feel free to contact our Customer Relation Specialist should you require any assistance and we apologise for any frustration this has caused.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, a recovery on its own can take be a lengthy process. However, feedback to our customers during the recovery process is very important. As agreed, you will be contacted by our legal team within 48 hours with an update on the recovery process.
We will also investigate the service failures and address it on an internal basis.
Please feel free to contact our Customer Relation Specialist should you require any assistance and we apologise for any frustration this has caused.
Regards,
The Dialdirect Team.
Dialdirect's reply09 Sept 2015, 13:07
Official
Hello chelsean,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, a recovery on its own can take be a lengthy process. However, feedback to our customers during the recovery process is very important. As agreed, you will be contacted by our legal team within 48 hours with an update on the recovery process.
We will also investigate the service failures and address it on an internal basis.
Please feel free to contact our Customer Relation Specialist should you require any assistance and we apologise for any frustration this has caused.
Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, a recovery on its own can take be a lengthy process. However, feedback to our customers during the recovery process is very important. As agreed, you will be contacted by our legal team within 48 hours with an update on the recovery process.
We will also investigate the service failures and address it on an internal basis.
Please feel free to contact our Customer Relation Specialist should you require any assistance and we apologise for any frustration this has caused.
Regards,
The Dialdirect Team.