Payback/Cashback bonus date of policy moved in error by Dial Direct

I have comprehensive cover with Dial Direct for my vehicle/car. I called the call centre on Friday, 01 March 2019 to make some amendments on my policy. While doing this I queried the payment date of the cashback/payback on the policy. The original date was September 2020. The agent said it is November 2022 on their system. I asked the agent why it changed and he advised that it's due to claims I submitted to Dial Direct when my car was in accidents.

I NEVER CLAIMED FROM DIAL DIRECT SINCE THE COMMENCEMENT DATE OF THIS POLICY. I HAVE ALL NO-CLAIM LETTERS ON FILE FOR THE ACCIDENTS THE CAR WAS IN WHICH IS PROOF THAT I CLAIMED FROM THE RESPONSIBLE PARTY AND SUBMITTED 3RD PARTY CLAIMS ON THEIR INSURANCE BUT I NEVER CLAIMED FROM DIAL DIRECT. NEVER HAS DIAL DIRECT PAID ANY MONEY OUT TO ME. NEVER!

The claims they have on file are as follows: 1. Vehicle windscreen/glass R199 20 February 2017. This was a chip repair. The call centre agent of Dial Direct confirmed that it won't have an impact on my cashback. 2. Vehicle accident R27500 September 2017. I claimed as a 3rd party from the other person's/company's insurance. This was also confirmed at the time that it won't impact my cashback. 3. Vehicle accident R30000 October 2018. I claimed as a 3rd party from the other personn's/company's insurance. This was also confirmed at the time that it won't impact my cashback.

Never have I received any monies/pay-outs for claims from Dial Direct. They can check their bank account!

I WANT MY CASHBACK/PAYBACK BONUS DATE CORRECTED TO SEPTEMBER 2020 AGAIN!

The agent on the phone on Friday, 01 March 2019 was Manqhoba (if I'm spelling it correctly) and he advised that his manager advised that this will be corrected and it is an error on Dial Direct's side. He confirmed that the correction will take place Monday, 04 March 2019 and that he will call me back to confirm once done. He never called back and the date still reflects wrong on my online dashboard.

DIAL DIRECT YOU NEED TO CORRECT THIS.