PAYBACK BOOSTER CANCELLED WITHOUT KNOWLEDGE OF CLIENT

I have always been a happy dialdirect client. Phoned in on 15 July for my yearly review. Was very happy with the review. The next day I discovered my daily cash back is now less then R5 per day. It was usually more then R15 per day. The other vehicles cash back was not affected. I went to review my policy document. Discovered that I don't have Payback Booster on my one vehicle. Phoned in to enquire. Consulted told me that he will call me back. About a week later with still no call received I phoned call centre again. Was asked if I instructed them to stop Payback Booster. Told consultant I never asked for it to be stopped. Was informed Supervisor is in a meeting. As soon as Supervisor is out of meeting he/she will review my call. Can it really take that long to review a call. In the meantime I am losing out on additional cash back every day. Can you kindly put my Cash Back Booster in place as I did not instruct you to cancel it.