Pay half of Claim and not the same item

we have been in an armed *******. we have insurance with dial direct. worst insurance ever, they pay half of the claim (lost belongings) and not even the correct items We had a 42 Samsung TV and they want to replace it with a 32 inch, they asked for proof we gave them boxes. The assessor made us out to be the ********* as she said we borrowed the boxes (really I have better things to do after a gun was held against my head). you asked for bankstatements we gave it now you say you want slips, you have a warranty with our name date of purchase and where we bought it (that is not proof enough for you) our camera is 1599 on special at game you give us R900.00 what do you want me to buy with that (I wont accept anything less than what I had and insured for) my broken furniture is not even on your list and the ****** food not even mentioned. up to date dail direct did not once phone and asked if we are happy with the service (no there is no service and the assessor you appoint is on holiday) thank you for treating me as your client one that you clearly do not care about as long as you receive your preemie and its increase by-the-way for what.