Pathetiic of an insurance is dialdirect

Dialdirect!! Its been 3 months now without my car. You continue to take me from pillar to post, yet you're too quick to receive my monthly debit orders, you even have the audacity to tell me you'll take it 3 days before time. To say your service level is PATHETIC AND NONSENSE is an understatement.. If i don't enquire and call nobody cares at dialdirect. I really can't imagine recommending you to anyone i know.

3 months back you took my car to repair a bumper, it came back with a mechanical problem, this a car with 60k kilometers, fully serviced and maintained. you dilly dally around telling me you investigating and escalating the issue to check what could be wrong, meanwhile your own assessment report says nothing wrong about the mechanics of the car. Im suffering as it is using public transportation whilst i have a car comprehensively insured with you. You told me i need to pay excess fee even though i was not in the wrong, i paid the fee an im still to get my refund as well. You are definitely the worst i have ever dealt with.