Pathetic / Unfair / ********* Service

<p>I lodged a claim with DD in October for ****** home contents. This claim has been riddled with complications, confusion, underhandedness & applauding communication from DD. The claim was finally settled late November for 1/5 of the value of the claim. There was no payout as DD insisted that all the Jewellery will be replaced. They cut the value of the Jewellery even thou evaluations & receipts was submitted. Wrong items were being listed,that made no sense!</p> <p>To date, we are still trying to resolve this matter. DD has efficiently taken our premium for years and now when we need them, we are being treated as *******!! They are *********, complacent and has no regard for their clients loss or trauma. This is what I am paying for!</p> <p>They don't want to meet with us and brush us off all the time!!</p> <p>We have tried all avenues including the internal dispute that is more confused! To date the woman has refused to send us a list of items approved / not approved and yet she promises to do so ..... to the point that I had to record this incompetence just to prove to anyone that wants to hear how disgustingly bad we are being treated. Today we sat at a 2nd replacement jeweller for 3 hours only to learn that he didn't even receive our valuation certificates yet he has quoted on them ..... how on earth does one quote without any details on the jewels? The woman from disputes couldn't answer or give any clarity either. Now we are forced to go the legal route and Ombudsman for a payout. </p>