Pathetic sevice, *********** staff

<p>I submitted a claim on the 28th of April this year. It was a 3rd party claim. I asked the consultant whether they would give me a courtesy car if I claim through them as my own insurance would cover me for courtesy car. The consultant told me thet they would provide me with courtesy car if the car is repaired by them. So I submitted the claim. On the 12th of May they told me that the claim was successfell. When I asked about the courtesy car, the guy came back and ask me whether I use my car for bussniness or private use, I told him that it's my private care to which he told me that they only give courtesy car if it's a bussiness car which they faild to tell me when I first spoke to them.</p> <p>I asked to speak to the manager; he said he will retrieve the recordings of the call and apoligised for the mistake. In the meantime if I tried to get quotations from panelbeaters that offers courtesy cars . The quotes were much more than the cash pay out that Dial Direct offer. The manager of Dial Direct even went so far to tell me that I still have time to claim from my own insurance if I would like to do so</p> <p>I am so disapointed in the standard of service</p> <p>Do I just take the cash pay out now and pay in the balance as I cannot afford to be without a car</p> <p> </p> <p> </p>