Pathetic service or no service at all .Rather use another company

I have reported a theft case on my car last week between 26 th November and 1 December 2017 .I have lodged a claim online with a case number .They have called me twice and said someone will call me back on 1 December.Today is the 5 December and have not heard from them .My battery of car was ****** and my alarm was tampered or cut on my car.They informed me that they will arrange for someone to tow my car to place for accessment.I have been without a car for more than a week now and no one even bothered to call me or keep me updated on the process.This will be the third bad experience that i will have with the same company.First incident was they wanted to charge me for towing within 20km raduis and left me stranded on road for more than 2 hours after me calling them back several times only to find out they wanted to charge me R500 for towing.I was left stranded on road with my wife in the evening raining.i had to make arrangements for someone else to assist me .Second incident it was raining and on way to work i got stuck on road.I again waiting for towing company for almost 3 hrs on the side of road and got late to work on that day.Then my policy got cancelled with out notification as i had problems with my bank at the time.They did not even bother to inform me after being a loyal client for almost 6 years.If i do not get any feedback today then i will rather change my insurance as i do not see why i must pay R400 a month for what!!!!! Every month they deduct my money but when i need to claim or need service then i do not even receive the VIP service as they claim on commercials.Really disappoint .I logged a chat online for manager to contact me back and it is more than a hour and no call as yet.