PATHETIC SERVICE FROM DIAL DIRECT NAMANE Mogale and the entire Dialdirect

The Service is really pathetic. I was affected by the storm and had major damages on my household goods. Dial direct upon reporting the claim had no care attitude at all .I am soending Xmas like this from the 8th of December it's been issues .I am paying Dialdirect but I get calls for other sources so ****** telling me they will not help me they have no time ..what a pathetic service Am suffering like this most of my house hold contents damaged by hsil and storm and to this very moment I have no resolution .no.replacement of my goods why because am black their servicenthey got some ****** whites to call me saying they are their service providers. Where do I fit inn as I pay Dialdirect as their client . Am spending this time saddened by their treatment please if you think of insurance be careful to choose the write one..I need to rethink of how this insurances treats customers worst this Dialdirect

Hello Miss Senne,

I am your assigned claims specialist, Namane Mogale.

Kindly furnish us with a list of items that got damaged and proof of purchase, for items you are claiming for, in order for us to advance with the finalisation of your claim.

Please note that you have 14 days, as per your Terms and Conditions, to provide us with the relevant documentation and/or information. Failure to co-operate will result in your claim being rejected.

Should you require telephonic interaction at any point please do not hesitate to email me and I will make contact before close of business on the day your email is received.

Currently we have scheduled your next update via email for the 13-12-2022 before close of business at 17:00.

Kind regards

Dear Namane

Please may you give me a call tomorrow morning.

Best Regards Cecilia Senne

Sent from Yahoo Mail on Android

On Wed, 7 Dec 2022 at 16:43, Namane Mogale <***> wrote: Hello Miss Senne,

I am your assigned claims specialist, Namane Mogale.

Kindly furnish us with a list of items that got damaged and proof of purchase, for items you are claiming for, in order for us to advance with the finalisation of your claim.

Please note that you have 14 days, as per your Terms and Conditions, to provide us with the relevant documentation and/or information. Failure to co-operate will result in your claim being rejected.

Should you require telephonic interaction at any point please do not hesitate to email me and I will make contact before close of business on the day your email is received.

Currently we have scheduled your next update via email for the 13-12-2022 before close of business at 17:00.

Kind regards

Hello Miss Senne,

Thank you for your response.

Kindly note that we attempted to contact you on *** to no avail, your line goes straight to voicemail.

We have appointed Allsure to schedule an assessment with you, for Home Contents damaged by the flood, and we have appointed Komu for your portable possessions.

We should have report within 36 to 48 working hours after the assessment (dependent on severity of claim which may take longer),

Once report received, we will finalize and update you within 1 business day.

Please note that an excess of R 2525 applies to your claim.

Currently we have scheduled your next update via email for the: 19th of December 2022.

Kind regards,