1 reviews | Active since Feb 2011
Pathetic Service from Dial Direct.
Pathetic Service from Dial Direct. I emailed you throught your website aswell ( ***)<br> <br> I went online to change my registration of the VW golf and went into notifications to find that both vehicles needs to go for Inspection !!!!!! I was not informed not once. All the times I phoned and I was not informed not upon taking out the policy and not afterwards ! So basically my cars are not fully insured . Pathetic service from Dial Direct.. Now I have to rush to take both cars for inspection. The reason I switched to insure my cars at Dial Direct was that I always get the best rate and service . How irresponsible of you as an insurer not to notify me to take the cars for inspection .<br> <br> Surely it shows on your system , If I did not log in to my policy I would not have known<br> <br> PATHETIC ! I am seriously annoyed at this lack of service received from Dial Direct.
Thank you for your comments.
We have forwarded your matter to our Customer Care Department for their assistance, a consultant will be in contact with you to discuss the requirements with you.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
Thank you for your comments.
We have forwarded your matter to our Customer Care Department for their assistance, a consultant will be in contact with you to discuss the requirements with you.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
Thank you for your comments.
We have forwarded your matter to our Customer Care Department for their assistance, a consultant will be in contact with you to discuss the requirements with you.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
Thank you for your comments.
We have forwarded your matter to our Customer Care Department for their assistance, a consultant will be in contact with you to discuss the requirements with you.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
