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marinda.swanepoel marinda.swanepoel
1 reviews | Active since Feb 2017
28 Mar 2023, 11:30
PATHETIC SERVICE
I have been emailing since 26 January 2023 with regards to an accident claim. Ms Theresa November requested the PDF document. This was done and forwarded and until today no reply or call from her. Left a message for a return call (holding on for 15 minutes listening to music). Any suggestions, should I get my lawyer involved?
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Replies (3)
Dialdirect's replyOfficial
28 Mar 2023, 11:35Hello Marinda,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
Dialdirect's reply28 Mar 2023, 11:35
Official
Hello Marinda,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Insurance
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marinda.swanepoel marinda.swanepoel's updateReviewer Update
28 Mar 2023, 11:41Always the same story, waited more than 3 months for my car, now again 3 months for my excess refund.
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marinda.swanepoel marinda.swanepoel's update28 Mar 2023, 11:41
Reviewer Update
Always the same story, waited more than 3 months for my car, now again 3 months for my excess refund.
Dialdirect's replyOfficial
28 Mar 2023, 11:46We are sorry again. Matter has been escalated to a manager.
Dialdirect's reply28 Mar 2023, 11:46
Official
We are sorry again. Matter has been escalated to a manager.